If you encounter any issueswhile playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & CustomerSupport → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap theheadphone icon in the sidebar → Select Customer Support→ Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via ourofficial email: oncehuman@global.netease.com. We'll investigate as soon as wereceive your message.
We've been gathering community feedback and activelyaddressing your concerns.
We have discovered an error in the event schedule description for the "Wish Strike" themed event in the version 2.2.3 update announcement. The actual event time is from December 11, 2025, 6:00 AM to January 7, 2026, server time. We sincerely apologize for any inconvenience caused by this mistake.
1.Fixed an issue where players on mobile devices could not enter the Crimson Night Showdown event dungeon.
2.Fixed an issue in the "Wish Hammer Fun" event where rewards such as "Random Christmas Deviation" and "Stellar Source" were not obtained correctly. The missing rewards will be reissued within 3 working days. Thank you for your understanding and support.
3.Fixed an issue where the gift page for the Luxurious Edition Battle Pass with a friend's discount displayed incorrectly.
4.Fixed an occasional issue where certain items with no Durability could not be listed on the trading market, resulting in a failure.
5.Fixed an issue where animals could not be summoned in certain dungeons.
6.Fixed an issue where the breeding count was incorrect after animals were withdrawn and re-placed.
7.Fixed an issue where the 64-slot Storage Crate capacity was incorrectly displayed as 56 slots.
8.Fixed an issue where players could repeatedly obtain the Hide-and-Seek Headwear from the "New Year Appearance Selection Gift Box·II" and, after dismantling it, did not receive the appearance imprint.
9.Fixed an issue where players could teleport to event islands in RaidZone Mode.
10.Fixed an issue in the Securement Silo [Tau] where triggering teleportation would return players to the Main Interface.
Once Human Development Team
