If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed the issue where new characters could not select the permanent server on the login screen and optimized the display of the permanent server on the registration screen.
2. Fixed the issue where the honor display in the "Deviation: Survive, Capture, Preserve" scenario was abnormal.
3. Fixed the issue where the anomaly tag was not displayed on servers that enabled the "Visional Wheel" gameplay.
4. Fixed the issue where frequent career selection pop-ups occurred when no career was selected.
5. Fixed the UI display error on the Mod screen.
6. Fixed the issue where some characters might not appear in the current scenario selection screen for the "The Way of Winter" scenario.
7. Fixed the issue where the description of the "Jaws" weapon's tips effect did not match the actual effect.
8. Fixed the issue where the localized effects of the male tops in the "Celestial Skyrend" set were misaligned during movement.
Once Human Development Team
