If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where the glass material of the Chilled Beverage Cabinet furniture appeared opaque.
2. Fixed an issue where the placement limits for the furniture collectibles Dream Launcher and Floral Reflection were incorrect.
3. Fixed an issue where Deviations drops could not be interacted with in certain situations.
4. Fixed an issue where territory buildings failed to load in certain situations, causing them to become invisible.
5. Fixed an issue where the brightness of stocking materials displayed incorrectly in certain situations.
6. Fixed an issue where progress for the Tycoon Coin collection task in the Factory Tycoon event was reset when switching seasons.
7. Fixed an issue where the Crit DMG number for the Pathfinder crossbow's passive effect was showed in the wrong color.
Once Human Development Team
