If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
1. Fixed an issue where switching weapons could occasionally trigger the incorrect "No Other Weapon Equipped" prompt.
2. Fixed collision detection errors for 1/2 Foundations, 1/4 Foundations, Fences, and Gates.
3. Fixed an issue where invitation codes could not be entered on the custom server invitation input screen.
4. Fixed the incorrect limit for personalized badge displays. The current cap is now set to 70 badges to ensure a smooth display experience. Further optimizations are planned. Thank you for your continued support.
5. Fixed an issue where players could not use "Claim All" in securement units under certain conditions.
6. Fixed a rare issue where interaction options would not disappear after using certain facilities.
7. Fixed a potential issue where cross-server teams could incorrectly enter dungeons in custom servers.
8. Fixed a rare issue where existing characters may not display properly in custom servers.
9. Fixed an occasional issue with gathering in the wilderness.
1. Fixed an issue in Lunar Revelry visional servers where players could not glide or swim after completing the Lord of Moonlight transformation trial.
2. Fixed missing Mystical Crates in PvE scenarios such as Fiskur Harbor and Avalanche Monolith strongholds.
3. Fixed an issue preventing multiplayer teams from entering the boss stage in Securement Silos (Nightmare) - ALPHA.
Once Human Development Team