If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
Fixed an issue where the "Remaining Server Days" display appeared incorrectly on the custom server selection screen after upgrading the custom server package.
Once Human (non-RaidZone)
1. Fixed an issue where the Stardust Chronicle interface could not be opened in The Way of Winter.
2. Fixed an issue where facilities could overlap during construction using House Blueprints.
For RaidZone Mode (doesn't apply to Once Human mode):
Fixed an issue where the server "Monthly_Highpop-A0001" did not appear in the scenario sign-up list.
Once Human Development Team