If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following bug fixes for Once Human and Once Human: RaidZone have been applied:
1. Fixed an issue that affected the size of H37 and Rain Man when in a Securement Box.
2. Fixed a display issue that affected some interfaces when a Prismatic Nickname was equipped.
3. Fixed an issue where animals other than the Wild Buffalo could have the Quality Meat trait.
4. Fixed an issue affecting the use of makeup and hairstyles in some situations.
1. Fixed an issue where Chaosweavers sometimes did not appear when summoned using Chaosium Hearts in The Way of Winter scenario on custom servers.
2. Fixed an issue where extreme weather conditions in The Way of Winter scenario did not trigger correctly in some situations.
Once Human Development Team