Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
We've been gathering community feedback and actively addressing your concerns.
The following bug fixes for Once Human and Once Human: RaidZone have been applied:
Once Human
1. Fixed an issue where, after switching Worlds, buildings from the original World would remain visible, overlap, or cause other visual issues.
2. Fixed an issue where verification for relocating a territory or placing a House Blueprint sometimes took too long.
3. Fixed an issue where animals other than Buffalo had a chance of having the Frostfall Meat trait.
4. Fixed an issue where changing the Visional phase on custom servers led to Visional Wheel problems.
5. Fixed an issue where, after conversion to a permanent server, incorrect territory distance calculations led to overlaps.
6. Fixed an issue where some Memetic Specialization effects did not apply when crafting Creative Cooking recipes in bulk.
7. Fixed an issue where the Beastmaster's animal was not correctly recalled upon entering a vehicle.
8. Fixed an issue where, after a permanent server closed and Worlds were merged, some servers would still display a merger countdown timer.
9. Fixed an issue where some facilities would fail to initialize.
RaidZone
We've detected an issue where the game may crash when you black out. As a temporary measure, we've disabled the monochrome effect on the blackout screen and the outline effect on enemies. These effects will be restored once the bug is fixed.
Once Human Development Team
