Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
Since the official release of Once Human version 2.1.2, we've been gathering community feedback and actively addressing your concerns.
Here are the current details of the changes we've made:
1. Fixed an issue where new characters could not complete the "Craft Assault Rifle" task during the tutorial under certain conditions.
2. Fixed abnormal button positioning for some players after updating.
3. Based on player feedback for the Endless Dream scenario servers, access restrictions have been removed for servers X0114–X0117. Players who successfully signed up but couldn't enter due to capacity limits can now join, and a limited number of players may enter using invitation codes.
4. Fixed occasional display errors and unresponsiveness with Thermal Towers.
5. Fixed an issue where some players were unable to join a RaidZone server after signing up on the scenario selection screen.
6. Fixed an issue where the Battle Stats screen on PC required scrolling to display stats.
7. Fixed an issue on mobile where editing one custom layout would incorrectly reset another layout in the same mode.
8. Fixed an issue where Abyss Glance could occasionally trigger Frost Vortex with an abnormally reduced cooldown.
9. Fixed an issue where custom server hosts couldn't send weapon accessories.
10. Fixed an issue where forcibly recalling summoned animals after finishing Public Crisis Events in the wilderness would cause abnormal drops in Tameness.
11. Fixed abnormal spawning of Dream Zone Trace Boxes in Eternal Dreamer areas under specific conditions.
Once Human Development Team
