Dear Metas,
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
Since the official release of Once Human version 2.1.2, we've been gathering community feedback and actively addressing your concerns.
Here are the current details of the changes we've made:
1. Fixed the server lag issues following the update. As of August 27, 8:00 PM (PT), server lag issues have been fixed, and you can play without concern.
2. Fixed an issue where some purchases were not delivered due to the server lag issues following the Version 2.1.2 update. Any outstanding purchases will be delivered by today.
3. We've received reports that some players obtained mods with four Legendary attributes. The maximum enhancement level for mods is 17, so acquiring four Legendary attributes should be impossible. This issue occurred because the enhancement limit was not applied due to server lag issues following the Version 2.1.2 update. We have implemented an urgent fix and will subsequently recall all affected mods. More details on the recall will be announced soon.
4. Fixed an issue where some Metas who entered the tutorial before the maintenance update could not complete the "Eliminate the invading Deviants" task after the update, which blocked further progress in the tutorial.
5. Fixed an issue affecting the display of the Scenario Progress interface on custom servers in RaidZone mode.
6. Fixed an issue where crates could not be placed on certain furniture, such as tables.
7. Fixed an issue where the Beastmaster's displayed breeding limit for animals was incorrect.
8. Fixed an issue where the pulling effect of Frost Vortex only triggered once.
9. Fixed an issue where certain main story NPCs in Blackfell in Manibus would disappear abnormally.
10. Fixed an issue where Gravity Integrators could not be placed in some situations.
11. Fixed an issue where elevators in wilderness strongholds sometimes disappeared.
12. Fixed an issue where animals in the territory would lag under certain conditions.
13. Fixed an issue where Bone-in Deviated Sausage recipe in Blackfell could not be picked up.
14. Fixed an issue where Steam would get stuck at 5% while merging patches.
We will send compensation to all Metas as a token of apology. Thank you for your understanding and support.
Once Human Development Team
