Dear Metas,
From July 30th to August 25th, Once Human banned a total of 781 Players. This includes 540 players penalized for cheating, 118 accounts suspended for alt-account exploitation and linked violations, 123 players penalized for malicious interference.
Recently, we've received many questions concerning recent account bans for wall-clipping exploits in RaidZone mode. Hence, we wanted to take this chance to provide some clarification.
Our backend data indicates that some players have been exploiting a flaw in our building models to perform wall-clipping actions, including passing through walls at certain corners or shooting through walls.
Our anti-cheat system uses a combination of AI detection and human review. As our AI model is still being refined, a small number of innocent players were mistakenly penalized. For example, due to an edge case in the detection algorithm, some players were incorrectly penalized for using Shattered Maiden. This issue has been fixed in the August 28 update, and we sincerely apologize for any inconvenience caused.
If you have any questions or objections regarding your penalty, please contact us through the in-game appeal system.
To tackle both cheating and false positives at their root, we're implementing dedicated fixes to our building and wall models. This includes optimizing their collision logic and patching known wall-clipping exploits. We're also upgrading our AI detection model to account for each player's gameplay history and habits. This holistic approach should reduce the chance of mistaken penalties.
If you discover any new wall-clipping exploits or other rule violations, please report them to us through the Feedback Platform or our Customer Service channels. We'll also continue to monitor this issue and make improvements as required.
Below is a list of players recently penalized for severe violations. The accounts involved have been reviewed and confirmed to be in violation. For any questions, please contact in-game customer support.
1. Language violations
From July 30th to August 25th, 2025, a total of 2,681 players received bans of varying durations for language violations:
30 days — 87 players
7 days — 167 players
1 day — 1,273 players
2 hours — 644 players
(Due to space limitations, we do not provide the list of players banned for speech violations.)
We've been paying close attention to feedback regarding the chat restriction system and have launched a focused optimization effort. Improvements include upgraded smart filtering to reduce false positives and better manual review processes for more accurate judgment. We'll continue refining this system to make communication smoother.
This world is brought to life by your interactions—whether you're sharing highlights or fighting alongside friends, every sincere exchange brings warmth to the game. We hope everyone uses kind words to build meaningful memories and protect the beauty of the world of Nalcott together.
2. Use of cheats or hacks
We will identify the characteristics of newly discovered cheats and use them for retroactive investigations. After banning an account, we will check if it has any associated "alt" accounts and ban those as well.
The following is the list of players penalized for using cheats or hacks from July 30th to August 25th, 2025:
* Server shown is where the ban was issued.
3. Malicious exploitation of game mechanics to disrupt others (e.g., blocking roads with vehicles, intentional interference, obstructive building placement, etc.)
We take a firm stance against behaviors that disrupt others' gaming experiences. If you come across such behavior, please report it via the in-game reporting system or to customer support.
Going forward, any verified malicious behavior that disrupts gameplay will result in immediate bans. We encourage all Meta-Humans to play responsibly and help us maintain a fair and enjoyable gaming environment.
Below is the list of players penalized for maliciously exploiting game mechanics between July 30th to August 25th, 2025. Due to space limitations, only ban records are displayed:
Once Human Development Team
