Greetings!
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: oncehuman@global.netease.com. We'll investigate as soon as we receive your message.
Since the official release of Once Human version 1.6.3, we've been gathering community feedback and actively addressing your concerns. Here are the latest fixes we have implemented:
Here are the current details of the changes we've made:
1. Fixed an issue on some Endless Dream servers where the portal to the Manibus, the Nightmare dungeon did not spawn at the intended location after achieving the Imminent Dawn ending.
2. Fixed an issue where the temperature bonus from Chaosium Hubs occasionally failed to apply in The Way of Winter -Update Test servers.
3. Added a 2-second cooldown to the Chaosium Lantern to prevent desynchronization of its animation and icon when used in quick succession. This cooldown does not affect the consumption of Raw Chaosium.
4. Fixed an issue that occurred when opening the Personal Thermal Tower interface.
5. Fixed an issue that affected Duo Action invitations in rare cases.
6. Optimized custom servers to reduce queuing and latency issues during server opening.
7. Fixed an issue where the Fast Pursuit skill did not take effect.
8. Players can now directly enter or sign up to enter active Once Human: RaidZone servers.
9. Reduced the damage that Chaosweaver's skills and summoned units deal to Thermal Towers in The Way of Winter - Update Test. Increased the HP of Thermal Towers.
10. Fixed an issue where facial hair was not displayed when equipping Quantum Echo Headwear.
11. Fixed an issue in the mobile version where players sometimes fell through the ground in the Secret Servitor dungeon.
12. Fixed an issue where Nightmare-difficulty dungeons in Endless Dream did not drop Deviations.
13. Fixed an issue where adjusting parameters on custom servers could cause some parameters to revert to default values.
14. Fixed an issue on custom servers where, if Morphed drop rates were adjusted, discarding and picking up a Deviation could transform it into a Morphed variant.
15. Fixed an issue that caused height detection errors while relocating the territory.
16. Fixed an issue where white blocks occasionally appeared during the boss battle against Eternal Dreamer: Ravenous Hunter in Endless Dream.
Once Human Development Team
