Once Human annual scenario "The Way of Winter" is live. Play for free now!

I. Why do you limit the number of players on each server? My friends and I couldn't get on the same server because of this.
After analyzing our online server data, we discovered that the increase in the number of players exceeded our previous expectations. When too many players are on the same server, we risk losing server data. Also, too many players being on the same server can affect the gaming experience as players will have to queue before they can log in. That is why we have no other choice but to limit the number of players on each server. But we'll admit that this has indeed caused inconvenience for some players, so we are working on improving that. We apologize for the inconvenience.

II. Why will it affect the gaming experience when too many players are on the same server? Are you deliberately blocking out players and having them wait in queue?
Once Human is an open-world survival building game where resources on the map are limited in numbers. If too many players get on the same server, they will have a hard time finding a suitable spot to create their territory. Additionally, some late-game content such as the Stronghold Conquest for PvP servers will be affected. According to our previous test data, we discovered that the current scenarios could offer a better gaming experience if the number of players on each server was limited between 6,000 and 8,000. That's why we've set a limit. Once that limit is exceeded, players will have to wait in queue. This is all for the online players to enjoy a better gaming experience.
After the game was officially released, numerous players from around the world joined the action. From our backend data, we can see that many Metas are still hard at work exploring and having an adventure in this game. As more new players join us every day, some servers are now so crowded that players will have to wait in a queue to join them, and because of this, we had to limit the number of players on each server. We are deeply sorry for the inconvenience this may have caused you.

III. How many servers are full now? How should I select my server?
There are 9 full servers across all regions, including:

Too many players have registered for the following servers, so we suggest that you avoid these servers if you are planning to invite your friends:

IV. How do you plan to improve the servers that are full?
We are hard at work finding a solution to bring you a better gaming experience. This will include a temporary measure and a future roadmap:
1) Shortly, we will raise the limit for each server. This will significantly make the situation better by allowing players to go on the server of their choice. But this measure is not a long-term solution, so you should still try to avoid servers that seem too crowded.
2) In our next patch note, we'll keep you updated on the number of players that have registered for each server to help you better decide which servers to join, especially when you are ready to invite your friends as well.
3) In our August update, we will add an invitation code feature so that you can invite players to join your server even when the server is already full.

V. I noticed that I now have to wait in a queue to enter some servers. What measures have you taken to resolve this issue?
We are aware of this issue and hard at work to fix it. With our temporary measure implemented, we've raised the player limit for each server and improved the system that recommends servers to new players. We also have personnel taking shifts and working 24 hours a day to make new servers available so that we can welcome more players to the game.
In the upcoming patch update (July 18), we will further improve the queuing experience to offer compensation for those who spend too long waiting in a queue. Meanwhile, we'll add more worlds to each server so that you can enjoy the same together with your friends.
We understand that you eagerly want to have fun with your friends. We assure you that our team is hard at work resolving issues related to server loads, and we are doing all that we can to improve the queuing issue.