Once Human New Version Is Live! Starfire Festival Rewards Are Here! ​

Dear Metas, From October 10th to October 16th, Once Human banned a total of 331 Players. This includes 319 players penalized for cheating, 61 accounts suspended for alt-account exploitation and linked violations, 37 players penalized for malicious interference.

Dear Metas, If you encounter any issues while playing, please contact us using the following methods: PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue. Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.

DearMetas,Ifyouencounteranyissueswhileplaying,pleasecontactususingthefollowingmethods:PC:Openthein-gameESCmenu→Feedback&CustomerSupport→SelectBugReporttosubmityourissue.Mobile:Tapthemenubuttonintheupperrightcorner→Taptheheadphoneiconinthesidebar→SelectCustomerSupport→ThenchooseBugReporttosubmityourfeedback.Ifyou'reoffline,youcanalsoreportissuesviaourofficialemail:oncehuman@global.netease.com.We'llinvestigateassoonaswereceiveyourmessage.We'vebeengatheringcommunityfeedbackandactivelyaddressing