After publishing the notice "Shop Item Adjustments & Some Cosmetics Removals", we received a considerable amount of feedback regarding the scope of the removals. Some Metas pointed out that some of the items planned for removal this time include furniture packs and decoration packs that are still in high demand, especially content well suited for territory building and scene decoration. We also noticed that these adjustments caused unnecessary concern for some Metas.
After re-evaluation, we have decided to revise some of the scheduled removals in this adjustment. The following furniture packs/decoration packs will no longer be removed with the August 24(PT) version update, and will remain in the Shop for Metas who have building and decoration needs to continue purchasing.
The items that will not be removed from the Shop in this adjustment are as follows:
Arena of Glory
Phantom Bazaar
Stargazer Gallery
Modern Stone Carving Art
Framed Dawnlight
Green Bites
Sunny Coast Living Room
Mr. Wish Figurine Collection
Our original intention in making these adjustments was to optimize the Shop's hierarchy and browsing efficiency, not to create purchase pressure by making everyone worry about missing out on building content they love. We apologize to everyone for the concerns that the removal scope in the original announcement caused for some Metas.
Going forward, we will also continue to adjust the Shop items based on everyone's feedback and survey research, including sales formats, restocking, prices, and more. For content with high long-term demand, such as territory building and scene decoration, we will handle it with greater care.
Thank you for your feedback and oversight. If you still have any suggestions or questions about this adjustment, please feel free to reach out to us via the Feedback Platform or in-game customer service.
Since the launch of Once Human, as the Shop item catalog has continued to grow, we have received feedback about the Shop experience.
After carefully reviewing the feedback, we found the following major issues with the current Shop:
1. The Shop inventory has grown large, making it harder to browse and find items. With more items being added over time, the current catalog has become cluttered and less convenient to navigate.
2. The Shop's category structure is overly deep, requiring too many steps to navigate. With multiple levels of categorization currently in place, some items can only be located after several clicks, making browsing and filtering less efficient than ideal.
3. The top bar is overloaded with information, making it less intuitive to view assets. Coupons, wishlists, currency, and other details are all concentrated in the top area. As more features have been added, the overall viewing experience has become less straightforward.
To make the Shop experience clearer and simpler, we will be implementing a comprehensive adjustment to the Shop after the version update on August 24(PT). The core objective of this optimization is to make the Shop cleaner, categories more intuitive, and navigation easier. The details are as follows:
We will reorganize the items currently displayed in the Shop and remove those that are less frequently viewed or purchased, improving the efficiency of browsing and selecting items.
The items planned to be removed in this update are shown below:
Please note that this removal does not mean these items are permanently gone. They will still be made available again in the future through occasional returns, the Wish Bazaar, and other methods. If any of the items being removed catch your eye, feel free to grab them while you can, and stay tuned for future Shop updates and events.
We will optimize the Shop's category structure by removing the existing three-level category tabs and replacing them with top category filters. After this adjustment, you will be able to locate the target item category more quickly and intuitively, with fewer clicks and less navigation hassle—making browsing and filtering a smoother experience.
This update also adds a new "Personal Hub" page. After the update, you can click the button on the currency bar in the upper-right corner of the Shop to expand the Personal Hub and view your current currency, coupons, wishlist items, subscribed products, and more in one place. We hope that this adjustment will consolidate the information originally scattered across different entry points, allowing everyone to more clearly keep track of their Shop-related assets and subscription status.
That's all for this Dev Blog. Thank you, Metas, for your continued support and feedback! If you have any suggestions or questions about these adjustments, please feel free to reach out to us via the Feedback Platform (Once Human Feedback Platform) or in-game Customer Service.
Once Human Development Team
