Dear Meta,
Thank you for supporting Once Human! After the recent update, we discovered an issue that allowed players to repeatedly purchase half-price Lightforge Ingots using different characters on the same account. This issue has now been fixed on all servers. We sincerely apologize for any inconvenience caused and take full responsibility. Here is how we're addressing it:
1. Issue Description
After the May 22 update, a system error unintentionally allowed characters on the same account 10 chances to purchase up to 200 half-price Lightforge Ingots, exceeding the standard limit of 20. The 180 excess half-price Lightforge Ingots (valued at 80 Crystgin each) are worth 14,400 Crystgin in total. This issue affected the Lightforge Loot Crate launched on May 22 and the comeback Lightforge Loot Crates launched on May 8, and was fixed on May 22 at approximately 4.20 AM.
2. Our Response
We will not deduct resources or impose penalties on players who purchased extra half-price Lightforge Ingots, as this issue stemmed from a system error, not player intent. You shouldn't have to bear the responsibility for our mistake. To ensure fairness, we will compensate all players via a spending benefits event.
3. Spending Benefits Event
After the July update, we will introduce a spending benefits event, granting every player a benefit pool of 14,400 Crystgin. Whenever you spend Crystgin—whether by purchasing from the Shop or opening Lightforge Loot Crates—part of the cost will be offset from this pool until it is depleted. Plus, players can enjoy a lucky draw, big Crystgin discounts, and even more surprises!
To maintain fairness, players who purchased excess half-price Lightforge Ingots will have an equivalent amount of Crystgin deducted from their benefit pool. To verify your total excess purchases, please contact Customer Support.
Thank you for supporting Once Human's development and operations through your cosmetic purchases! We are deeply grateful for your generosity and dedication. We will continue improving the game to prevent similar issues and deliver more high-quality game content.
We appreciate your understanding and feedback and sincerely apologize for any inconvenience caused.
Once Human Development Team
