Dear Metas,
Thank you for your valuable feedback. Your opinions matter to us and play a crucial role in helping us improve and optimize the game. To ensure we can respond to your feedback more promptly, we will focus our customer service efforts on the following three channels.
Co-Dev Feedback Platform: Submissions are sent directly to our development team and reviewed on a regular basis. While we do not respond to individual submissions, we will provide progress updates on the most-reported issues via the 'Top Bugs' and 'Top Suggestions' columns in the platform.
* The Co-Dev Feedback Platform is also available as a website, allowing you to submit feedback outside the game with ease.
Link: https://www.oncehuman.game/grfkpt/
In-Game Customer Support: Bug reports submitted via the in-game Customer Support portal will be reviewed and replied to by our customer support agents more promptly and effectively.
Community: Our community managers and administrators regularly monitor your posts on Discord and Reddit. We will respond to popular posts in the 'Replies to Community Hot Posts' column.
We actively monitor player feedback and discussions in our online communities and social media. Please join our Discord server or subreddit and share your thoughts! We will also hold more community-exclusive events in the future!
If you have any questions or suggestions, let us know through Customer Support or the Co-Dev Feedback Channel.
Once Human Development Team
